Application Process:
Please send your resume and cover letter to hr.sgp@focuslight.com, with the subject line “IT Infrastructure Manager.” Suitable candidates will be contacted promptly after receipt of the application.
Responsibilities:
- Administer, manage and maintain network, servers and storage
- Provide technical support in computer hardware, software and associated peripherals and ensure computers are setup and configured with standard software for users in local and regional offices
- Provide support for IT projects and propose recommendations to improve IT operations with suitable IT solutions and tools
- Ensure proper functioning of all security appliances and adherence to IT security policy control
- Create, review and update IT security policies and procedures
- Carry out periodic and required security updates to all IT systems, computers and equipment
- Perform backup and restoration of data & systems and periodic disaster recovery exercises as well as constant monitoring of system logs to identify and remove security threats
- Propose and develop implementation plans of useful IT technologies for constant infrastructure and security improvements
- Conduct User Training and documentation
- Work closely with regional IT colleagues for support, system implementation and IT operations
- Coordinate with IT vendors on faulty hardware repairs, replacement and support.
Skills and Experience:
- Technical Skills
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- Knowledge of operating systems (Windows, Linux, macOS)
- Experience with networking (DNS, DHCP, VPNs, routing, firewalls)
- Proficiency in server management (file servers, database servers)
- Expertise in virtualization and cloud technologies (VMware, Microsoft Azure)
- Backup and disaster recovery strategies
- System monitoring and performance tuning
- Security and Compliance
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- Security best practices (firewalls, antivirus, encryption, access control)
- Understanding of data protection regulations (GDPR, etc.)
- Experience with patch management and vulnerability assessment
- Troubleshooting and Support
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- Incident response and problem-solving skills
- Helpdesk or user support experience (T1-T3)
- Ability to diagnose and resolve hardware/software issues
- Automation and Scripting
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- Scripting skills for system management tasks (PowerShell, Bash)
- Familiarity with automation tools (Power Automate, P)
- Documentation and Reporting
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- Ability to create and maintain system documentation
- Report generation for performance, security, and usage metrics
- Collaboration and Communication
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- Experience working with cross-functional teams
- Ability to work closely with IT team members from other locations
- Experience with team management
- Ability to work closely with IT team members from other locations
- Effective communication with non-technical stakeholders
- Project Management and Planning
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- Ability to handle infrastructure upgrades and migrations
- Experience with planning and executing IT projects
- Certifications
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- Relevant certifications (Microsoft, Cisco, AWS, etc.)
- Experience in IT Infrastructure Management
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- Familiarity with managing and maintaining a site’s IT infrastructure
- Knowledge of industry-standard tools for monitoring and managing systems
- Adaptability and Learning
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- Ability to work independently and take ownership of issues.
- Willingness to stay current with evolving technologies
- Flexibility in adapting to new systems or processes
- Language
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- English and Chinese spoken and written fluently
Studies:
- Bachelor's Degree (preferred, but not mandatory)
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- Computer Science
- Information Technology (IT)
- Information Systems
- Network Engineering
- Cybersecurity (optional but beneficial)
- Alternative Qualifications
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- Associate's Degree in a related field (e.g., IT support, network administration)
- Technical Certifications (in lieu of formal degrees, or as an addition):
- Microsoft Certified: Windows Server, Azure, etc.
- Cisco Certified Network Associate (CCNA)
- Relevant Work Experience (practical hands-on experience)
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- Minimum of 5 years of experience in IT support, system administration, or a related field